Privacy Policy
This Privacy Policy outlines how Axrail Sdn. Bhd. ("Axrail") processes personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and the laws of Malaysia. By providing your personal data to Axrail, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as outlined herein.
Our Privacy Policy should be read alongside our terms of service.
Information We Collect
"Personal data" as defined by PDPA includes any information directly or indirectly related to an individual and identifiable from that information, including sensitive personal data and opinions about you.
Axrail may collect personal data in various ways, including through online forms for ordering products or services and other instances where users voluntarily provide this information. Types of personal data we may collect include:
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Identification information: name, date of birth, identification documents (e.g., NRIC or passport number), gender, nationality, language preference, and contact details (e.g., address, phone number, email).
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Transaction information: transaction history, credit/debit card details, bank account information, payment history, and service status.
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Device and location information: location or device information, IP addresses, browser type, ISP, and usage data through cookies and log files.
If you are under 18, please ensure your parent or guardian consents on your behalf to the processing of your data as outlined in this Privacy Policy.
Use of Cookies and Log Files
Axrail may use cookies to identify devices used by visitors to our website, not individual users. You can manage cookie preferences in your browser, although rejecting cookies may impact your website experience.
We may also log information (IP addresses, browser type, date/time stamps, etc.) to analyze trends, administer our site, and improve services. Log data is used for security and troubleshooting and is not linked to personal identifiers.
How We Use Your Information
Axrail may use personal information to:
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Contact you regarding our products, services, or events.
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Conduct research to improve our website, marketing, and sales efforts.
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Ensure compliance with regulatory or legal requirements.
Axrail will not share your personal information with third parties for marketing purposes unless you have authorized it.
Disclosure of Information
Axrail may disclose aggregate, anonymous data to partners, investors, or prospective stakeholders. Personal data may be disclosed to law enforcement or government agencies to comply with legal obligations or court orders.
We may also engage third-party service providers to process data on our behalf, subject to confidentiality obligations.
Third-Party Links
Our website may contain links to third-party websites. Axrail is not responsible for the privacy practices of these sites, and we encourage you to read their privacy statements.
Your Rights to Access and Correct Personal Data
If you wish to access or correct personal data in Axrail’s possession, please contact us at Axrail Contact Page. Axrail reserves the right to charge a fee for data access requests as permitted by law.
Data Security
Axrail employs industry-standard security measures to protect your personal data. While we strive to prevent data loss, misuse, or alteration, we cannot guarantee complete security. Sensitive information, such as credit card data, is encrypted before transmission.
Your Responsibility
You are responsible for providing accurate, complete information and updating any outdated data by contacting us at Axrail Contact Page. If you provide third-party data, you confirm you have obtained their consent for processing. Protect your account credentials and log out after each session to maintain security.
Updates to this Privacy Policy
Axrail reserves the right to update this Privacy Policy to reflect changes in our practices. Material changes will be communicated via email or a website notice. We encourage you to review this page periodically.
Contact Us
For queries, concerns, or complaints regarding this Privacy Policy, please contact us at https://www.axrail.com/contact-us.